Program Analyst

Overview

WiSC Enterprises has a potential opening for a Program Analyst for the Defense Health Agency’s Contracting and Acquisition Support Services (CASS) program. This contract has not been awarded and is expected to be awarded in January or February 2025.

As a Program Analyst, you will provide advice, support, and project management services to the DHA Category Management Office/Working Group by supporting the application of category management principles to implement category management processes, procedures, and best practices in the DHA. Examples include but are not limited to research and analyze DoD policy, draft and coordinate DHA category management policy and standards; assist in identification of improvement initiatives, to include development of business cases and cost-benefit analyses; coordinate category management initiatives; and provide recommendations for training or policies to improve quality of contract data entry. 

This is an onsite position in Falls Church, VA.

Responsibilities:

• Assist with developing, deploying, and implementing Business Process Management (BPM) capabilities such as process design, mapping, and modeling to improve business processes, organization efficiency and effectiveness.
• Participate in APSG Request Submissions Portal Review meetings.
• Continue to monitor the portal to prepare for the daily Triage team meeting.
• Verify the completeness and accuracy of each request. If there are issues, the Request Manager will need to take the necessary action to contact and coordinate with the requestor or Triage Team Representative.
• Verify if the Request Short Name matches the content of the request description. Check to see if all required fields are completed in a manner that is thorough and logical.
• Determine if the request is from an MTF under the DHA authority, direction, and control, and send the request back to the Service Representative.
• Determine if the request has the required approval from the Triage Team Representative to move forward.  If the Triage Team Representative declines to accept the request, the request manager will take it up to the Integrated Capabilities Portfolio Board (ICPB) for leadership assignment.
• Verify if the request is mapped to the appropriate category.
• Participate in the daily Triage Team meetings to review each new request or other outstanding requests.
• Enter all requests onto the MHS Request Phase 0 tracker and in the Portal, and continuously update and maintain both with the latest information discussed at the daily Triage meetings.
• Update each request based on Triage Team meeting discussion, updated status, updated comments and designate the DHACA owner of the request.
• Monitor, respond to, and take actions on emails received into the J5 MHS Portal inbox.
• Maintain and monitor the mailbox to support requestor questions and correspondence.
• Manage ad-hoc tasks and requests in a timely manner.
• Manage meetings and manage the J5 MHS Submissions Portal mailbox.
• Manage and keep pace with the volume of requests and maintain a high level of responsiveness.
• Maintain flexible hours to support critical meetings and duties between the hours of 7:30 a.m.– 4:00 p.m. Central Time.
• Contribute to process improvement activities and focus on high quality work with minimum errors.
• Maintain a proactive and engaging attitude to solve problems and take ownership for assigned sections of the Request Submissions Portal.

Minimum Qualifications

• Bachelor’s degree in business administration, Operations Management, Business Process Management, Analytics, Information Technology, or equivalent experience.
• Must be a US Citizen and eligible to obtain a DoD Secret clearance.
• 5 years of experience with strategic sourcing and/or category management.
• 5 years of experience with product sourcing, materials purchasing and consulting clients on vendor management best practices.
• Ability to lead workshops, gather and document business requirements along while working with team to configure requirements.
• Ability to identify, troubleshoot, and mentor teams to solve complex business issues.
• Ability to develop and create presentations within data analysis software.

Computer Skills

• Proficient in the use of the Microsoft suite of applications including Word, Excel, PowerPoint, Outlook, and Project as well as Adobe Acrobat.