Front Office Manager

WiSC Enterprises is seeking a versatile and detail-driven Program Manager to support task management, records compliance, stakeholder engagement, and front-office operations. This position combines strong organizational and communication skills with a deep understanding of government records processes, staffing coordination, and program reporting.

• Serve as the lead Records Management Program (RMP) Information Officer, ensuring administrative and mission records are properly inventoried, validated, and maintained in accordance with records retention policies.
• Develop and maintain Office File Plans (OFP) and ensure proper filing systems for both physical and electronic records are implemented and maintained.
• Track, coordinate, and support daily action items and taskers across executive-level front office operations.
• Coordinate Staff Summary Packages (SSPs) through internal workflows and leadership briefings.
• Manage staffing updates and support reporting functions through weekly/monthly updates including personnel metrics and operational summaries.
• Assist with interagency agreement development and cross-functional collaboration.
• Represent the office at stakeholder tasker meetings and support ad hoc front office requests.
• Support compliance reviews, business process assessments, and stakeholder communications initiatives.

• Master’s degree in Human Resource Management, Business, or related field.
• 15+ years of professional experience in program coordination, records management, and administrative support roles.
• 2+ years of experience in a Systems Engineering and Technical Assistance (SETA) or equivalent environment.
• Strong knowledge of records management practices, file retention policies, and documentation control procedures.
• Exceptional organizational, communication, and reporting skills with proven experience supporting executive leadership.

• Experience in HR management, onboarding, and personnel security coordination.
• Familiarity with enterprise tools such as Deltek Talent Management, SharePoint, or tasking databases.
• Certification or training in records management, HR compliance, or program/project management.
• Demonstrated ability to develop tools, templates, and guides to improve workflow efficiency.